Leagal Policies

TERMS AND CONDITIONS FOR BIOPOSTURE MATTRESSES TRADING WEBSITE

Below given terms and conditions portrait the usage of our E-Commerce Website (www.biopostureme.com) and any purchases made through it.

1. ABOUT US AND HOW TO REACH US

www.biopostureme.com is a website (“Website”) owned and operated by Bioposture Mattresses Trading LLC (“We/Us/Our”), a limited liability company incorporated under the laws of the Emirates of Abu Dhabi, with a company registration number CN-3011605 and office at Block C4, Bin Arar Center, Area E-11, Fatima Bint Mubarak Street, Abu Dhabi, United Arab Emirates, the trading address is the same as office address.

Can be reached by email support@biopostureme.com and/or telephone number (+971) 2 245 6800.

2. YOU ACCEPT FOLLOWING TERMS BY USING BIOPOSTURE MATTRESSES TRADING WEBSITE

You accept to be legally bound to comply with the following Terms and Conditions by using our Website.

These T&Cs are applicable the time you use the website, in case you don’t agree with it, you must not use our Website.

By accepting our Terms and Conditions, you are representing that you are in majority age in your country, state, or province, or that you are at least the age of majority in your country, state, or province and that you provided your consent to allow any of your dependent minor to use our Website. You shall not use our Product(s) or Service(s) for any illegal or unauthorized purpose/activity, or violate any laws in your jurisdiction (including but not limited to copyright regulations). Any violation of our Terms and Conditions will lead us to our right to legal proceeding accordingly.

Your acceptance of these terms and conditions also binds you with the terms and conditions specified in Delivery, Cancellation, Installation, and Return/Refund Policies, making it a complete agreement binding you with us as our customer. Please refer to Delivery, Cancellation, Installation, and Return/Refund Policies for further details.

We reserve the right but are not obliged to change the following Terms and Conditions and our Delivery, Cancellation, Installation, and Return/Refund Policies fully or part of it, at any time and without prior notice. You as a customer should review all our policies before any purchases as any changes/updates will be implemented on all purchases/orders after posting it on our Website.

3. PRODUCTS AND/OR SERVICES

Certain products and/or services may be provided only through E-Commerce Website. These products are subject to limited quantities and return/refund policies. We took all measures to display products online with sufficient accuracy as possible in regards to its colors and image that will be provided. We cannot guarantee that the color of your device’s display will show it matching. We reserve the right to limit or hold any order to any person, jurisdiction, or geographic location. We reserve the right to hold or limit the quantity or discontinue any of our Products. We may apply the following limits on a case-to-case basis. All Product(s) descriptions and pricing are subject to changes at our sole discretion without any prior notice. All offers for our Product(s) provided on our website are subject to changes and void where prohibited. We are free of any liability and do not warrant the quality of our Product(s), Information, and Services to match your expectations.

Customer Support

We display and sell our Product(s) through our retail store and E-Commerce Website. It is important to consider the following payments before placing any orders.

Colors of Our Products

The colors mentioned on our Website may not be accurate and are subject to your device display settings. The product color that appears on the Website may differ from the original product color.

Size of Our Products

The size and shape and shape of products on our Website are for illustration purposes only and does not describe the exact original shape of the product. Dimensions and Description shall be provided along with each Product on the Website. It is your responsibility to ensure the actual size of the product with your requirements.

Availability of our Products

We strive to maintain accurate information regarding the stock of our Products on our website, however, errors and omissions may occur. If we identify any error in-stock availability of your ordered product, we shall inform you at the earliest.

Information Validity

We shall do our best to ensure the accuracy of information provided on the Website for each product(s) in regards to its price and description, however, errors, inaccuracies, and omissions may occur in terms of pricing, offers, promotions, product descriptions, availability, shipping charges, and transit time details. We reserve the right to cancel any placed order, any time in case of any errors and inaccuracies, and omissions, and to update or change the information related to any product on our Website without any prior notice.

Prices and Payments

Unless otherwise stated, where applicable, all prices and discounts shall be listed on our E-Commerce Website. The listed prices shall only include a particular product’s price, including any tax charges by state authorities.

The time you place your order through our Website, you shall make payment to process it. The net Price shall include the price of the ordered product and any other services you requested, for example, custom design, delivery, and assembly. Any payment against placed order shall be through a Visa or MasterCard Debit/Credit card in UAE Dirhams (AED) on our Website.

All Debit/Credit card payments are subject to validation/authorization by your respective issuing bank. In cases where the issuing bank does not authorize your payment, we shall contact you to check for any alternative method of payment to process the order. If this leads to a delay in delivery of your ordered Product(s), we shall not be responsible for it.

Further to submitting your payment information including but not limited to Debit/Credit card number, full name, account number, expiration date, home address, and billing address, to place your order on our Website, we shall provide your details directly to our payment provider through a secured connection. We shall not collect or store any of your payment information, and shall not be held liable and/or responsible for any of your losses, whether directly or indirectly, due to sharing your payment-related information on our Website to process your order. Our payment provider shall be solely responsible for such losses, due to sharing your payment information on our Website.

Cash on Delivery option is currently not provided by Bioposture Mattresses Trading against any Product(s).

Promotions

Offers, Promotions, and discounts on our Product(s) may be exclusive to our Website and/or our stores.

Order, Acceptance, and Process

Your Purchase Order on our E-Commerce platform represents an offer to buy a particular product from us online. When you place an order for more than one Product, it represents a separate set of offers for each product to buy.

Upon receipt of your order, Bioposture Mattresses Trading shall provide you a confirmation email. The customer is expected to pay attention when placing an order, as we may not provide any option to modify your order after getting a confirmation email from our side. The confirmation email shall outline the details of your purchase order.

We reserve the right to not accept your purchase order in the following event:

§ The ordered Product(s) is/are out of inventory;

§ We are not getting proper authorization on your payment;

§ Shipping restrictions bound us to hold a particular product;

§ A discrepancy in the Product(s) pricing or other details due to any technical issue; or

§ For any other possible reason solely at our discretion;

Bioposture Mattresses Trading shall contact you for not accepting the order in any of the above situations, and shall refund any payment made by you in relation to the order, subject to the refund policy.

Interruption of your purchase may occur because of errors, inaccuracies, and omissions in transmission, you agree with us to take corrective measures and to determine the appropriate resolution in such cases at full discretion.

Certain purchase orders may constitute unusual use of the Website. We reserve the right to cancel or refuse any order for any reason at our sole discretion. We may also terminate or restrict your account for any reason, at our sole discretion.

Due to an error, inaccuracy, and omission, if a Product(s) is listed at an incorrect price, we possess the right to cancel or refuse the placed order for that Product(s) at our sole discretion. If a Product is mispriced, we may either cancel your order and inform you of such cancellation or contact you for further instruction.

4. REGISTERED USERS AND ACCOUNT

For purchasing the products on our website, you may submit the purchase order as a “Guest” user, or register and create an account “Account” before placing any orders. One account shall be allocated to each user.

You must ensure confidentiality for your account details. Against any online activity conducted or transmitted from your account on our Website, that leads to any losses arising out of the fraudulent and wrongful use of your account, you shall be solely responsible for it.

You must be at least 18 years of age, to create or register an account on our Website, or to make a purchase order as a Guest user. You must provide current, accurate, complete, and true informed information about yourself (including but not limited to full name, Debit/Credit card details, date of birth, and email address) as requested during the account creation process, or placing an order as a Guest user. In case you are under 18 years of age, you may access this Website under the supervision of a parent or legal guardian who shall agree to be bound by our Terms and Conditions. If you are a parent or legal guardian on behalf of a person under 18 years of age and agrees to be bound by our Terms and Conditions, you shall be fully responsible for his or her use of our Website, including all legal liabilities and financial obligations that may incur.

By using our website, you hereby warrant that the details you provide for creating/registering an account or placing an order on the website as a Guest is current, accurate, complete, and true at all terms.

We reserve the right to suspend or disable any account, or hold, limit, and/or cancel orders that (in our sole judgment) relate to a dealer, reseller, or distributor.

We may suspend or disable your Account without prior notice without prejudice to our other remedies and rights, at our sole discretion, in case if the suspect or detect any wrongful or fraudulent activity/use of your registered account and/or multiple accounts for an individual. We reserve the right to refuse services, suspend and/or terminate Account(s), or cancel/suspend orders at our sole discretion.

If you know of or suspect that anyone other than You knows your password or user identification code, and/or have access to your account, You shall promptly notify us at support@biopostureme.com.

5. USER CODE OF CONDUCT

You may be granted access to post comments, suggestions, reviews, questions and other related information on our Website, you warrant that any such content shall be original and shall not breach the third-party intellectual property rights.

In case you send certain specific submissions upon our request (for example contest entries), or you send proposals, creative ideas, plans, suggestions, or any other material from your side, by any means of communication. You accept that we may copy, edit, translate, publish, distribute, and/or use in any medium, at any time, without any restrictions. We shall not have any kind of liability toward you with respect to such content including but not limited to, (i) to keep the content confidential, (ii) to compensate the user for such content, (iii) to counter such content. We may, but not be obliged to, monitor, edit or remove comments we determine in our sole discretion are infringing any third party’s intellectual property, offensive, libelous, unlawful, defamatory, offensive, pornographic, obscene, objectionable or violates any of our Terms and Conditions.

You agree that your content will not violate any third-party rights, including but not limited to privacy, copyright, trademark, personality, or proprietary rights. You further agree that your content will not have any kind of virus, political campaigning, commercial solicitation, mass mailing, any form of Spam, or that may otherwise breach common decency or be contrary to the applicable law, or malware that could in any way make potential harm to the operation of our Website.

We possess the right and are not obliged to regularly review, monitor, edit, or remove such kind of content from our Website. We also reserve the right to disclose your identity to any third party who is claiming that any of your content uploaded or posted on our Website violates their intellectual property and/or privacy rights.

It’s your sole responsibility to backup and secures your content.

We do not retain terrorist content.

6. HOW YOU MAY USE MATERIAL ON OUR WEBSITE

Bioposture Mattresses Trading and its licensors reserve all rights as an owner or as registered licensee and/or its licensors, of intellectual property, digitally disclosed, contained, displayed, and offered through its website (including but not limited to graphic designs, music, trademarks, brands, text description, 3D Images, and photographics)

For your own personal use, you are allowed to print or store the supplied content upon purchases, however, you are not allowed to reproduce, manipulate or distribute, for any business or commercial purposes, any content in any format provided to you or appears on the website or third-party submissions: without our prior written consent, or that might possibly violate third party rights.

In breach of our terms and conditions, if you utilize any part of our website for businesses or any commercial purposes, we have the right to cease your access immediately without any prior notice and you must return or destroy any content including but not limited to graphic designs, music, trademarks, brands, text description, 3D Images, and photographics.

The trade name, trademark, and brand “Bioposture Mattresses Trading and Bioposture” are owned by us. You shall not have any right to publicly display or use by any means, the trade name, trademark, and brand “Bioposture Mattresses Trading”.

Bioposture Mattresses Trading reserves any right(s) that might not be expressly granted in these Terms and Conditions.

7. PROHIBITIONS

You are strictly not allowed to misuse the Website. You shall not encourage or commit a criminal offense; upload, distribute or transmit logic bomb, trojan, worm, and/or any kind of virus or material which might be malicious, in breach of confidence, and/or technologically harmful in any way offensive or obscene; corrupt or hack into any aspect of the Website; infringe upon our and/or any other person’s proprietary rights; leads to annoyance to our users; any unsolicited promotional or advertising material; or any attempt that leads to affect the functionality and/or performance of any computer facility of or accessed through the Website. Breaching this provision would be considered a criminal offense and we reserve the right to disclose your identity to the applicable law enforcement authorities.

We shall not be liable/responsible for any damage or loss of any kind, caused by a denial of service attack, technological harmful material, or any kind of virus that might lead to infecting your computer equipment, program, proprietary material, data by using our Website or downloading any material posted on it, on any links provided.

8. ACCESS RESTRICTIONS ON WEBSITE

Certain areas on the website might be restricted. At our discretion, we reserve the right to restrict access to certain areas or the entire Website.

In case we provide you with a user ID and password to let you get access to the restricted content, areas. services of the website, you shall ensure its legal usage as per our terms and conditions and shall keep its access confidential.

9. CHANGES TO TERMS AND CONDITIONS

At our sole discretion, we reserve the right to amend given terms and conditions from time to time. Please check these Terms and Conditions every time you want to access the Website, to ensure that you have an understanding of terms and conditions that are applicable at that time as they are legally binding on you the time you use the Website. Notices that we publish on other areas of the websites may supersede some of the provisions contained in these Terms and Conditions.

10. CHANGES TO WEBSITE

Based on user needs and our business priorities, we reserve the right to make changes in certain areas or the whole Website at our sole discretion.


11. WE MAY SUSPEND OR WITHDRAW OUR WEBSITE

Our Website is provided free of charge.

At our sole discretion, we may withdraw, suspend, and/or restrict all or any services/area of our Website for operational and business reasons without priorly notifying you of it. We also do not guarantee that any or all of the content and/or services will be available at all times and/or not interrupted.

12. PROVIDED INFORMATION ON THIS WEBSITE

Any Material or Content provided on this website is generally for information purposes and it is not of the amount to advice on which you should rely for your purchases.

However, we make our best efforts to provide and update any or all information on the website that can best portray the product description. We shall not be responsible, warrants, or guarantees, either express or implied, that the provided material or content is complete, accurate, up to date, or best match the real product in any term. And might contain omissions, inaccuracies, typographic, or any other kind of inaccuracies. As we are not in any special relationship with any user, we have no control or duty to take any action regarding which users shall or shall not gain access to the content, how the content affects you, how you react or take actions in response to content provided on Website for you, after being exposed to it. You accept to release us from any liabilities toward you, you being acquired or not acquired the content or any material provided on the Website.

Although We make reasonable efforts to update the information on the Website, We make no representations, warranties, or guarantees, whether express or implied, that the Content is accurate, complete, or up to date. We assume no responsibility for the accuracy of the information, which may contain technical or other kinds of inaccuracies, omissions, or typographical errors. We have no special relationship with or fiduciary duty to You. You acknowledge that We have no control over, and no duty to take any action regarding which users gain access to the Content; what effects the Content may have on You; how You may interpret or use the Content; or what actions You may take as a result of having been exposed to the content. You release Us from all liability for You having acquired or not acquired the Content.

13. LEGAL PROCEEDINGS

We shall not be liable for your involvement in any court proceedings, tribunal hearing, mediation, arbitration, or any other kind of legal proceedings of any nature with any other user of the Website.

14. CONTENT AVAILABILITY

The content, material, or the Website itself might not be available for your usage from time to time due to software, hardware, third-party failures, updates, and/or any other technical reasons that can cause a barrier to access the Website and/or its content. We cannot control or predict the time and duration of such downtime and shall not be held responsible for any damages that occurred from such downtime.

15. RESPONSIBILITY FOR WEBSITES WE LINK TO

The Website might contain links to other websites, materials, and resources, that might be related to the third parties, any such links are only provided for your information and convenience. If you use such links and access its resources, it will lead you to another website and you will leave our website. We have not analyzed and reviewed resources of all provided links to third party websites and we shall not be responsible for its content or any material that can harm you by any means. Such provided links to third parties shall not be considered as approved by us, and we hold no liability toward the information you obtain from it.

We possess no control over the linked third-party sites and we do not accept any responsibility for them or any loss or damage to you by using it. your use of such linked websites will be subject to the given terms and conditions provided on those websites for you. You access provided third party links entirely at your own risk.

16. USER GENERATED CONTENT

Other users may upload material and information to our Website, including but not limited to bulletin boards, reviews, forums, and chat rooms, that possess insights about our products and/or services. Such material and information are not approved and/or sensor by us and it does not represent our views and values about our products and services.

17. COMPLAIN ABOUT OTHER USERS CONTENT

You can complain about the content uploaded by other users on our Website by contacting us at +971 2 245 6800 or by email at support@biopostureme.com.

18. LIMITATION OF LIABILITY AND WARRANTY DISCLAIMER

Concerning the Website and provided content/material on it, we do not make any representation and warranties, expressed or implied, and to the fullest extent permissible under the law, disclaim all such representation and warranties.

Access to our Website and the software and other material you use on or through our website is at your own risk and we hold no responsibility for any loss or damage arising from it.

19. USAGE OF YOUR PERSONAL INFORMATION

We will only use your personal information following the mentioned Terms and Conditions

20. INDEMNITY

You hereby indemnify us that by your breach of our Terms and Conditions, you undertake to keep us indemnified against any losses, damages, penalties, expenses (including but not limited to legal expenses or any payment made for legal proceedings), or any other losses we suffer because you breached any of our Terms and Conditions.

21. ASSIGNMENT

At our sole discretion, we reserve the right to transfer, sub-contract, assign, or otherwise deal with your rights and/or obligations under the given Terms and Conditions without obtaining your prior consent. Whereas you do not possess any rights to transfer your rights and obligations in any way.

22. ENTIRETY OF AGREEMENT

You understand and acknowledge that the Terms and Conditions and other policies referred herein constitute the entire general agreement that binds you with us. Any other course of dealings between us, oral or written, communications, and correspondence between us concerning the matters covered by the Terms and Conditions are hereby superseded. Unless it is expressly set out in these terms and conditions, you hereby agree that you will have no remedy and you have not relied upon any statement, warranty, understanding, or representation made by any party, including us. You agree that you may be subject to additional terms and conditions the time you use the website, or make any purchases or utilize affiliate services or third-party content or material.

23. APPLICABLE LAWS

The operation of our Terms and Conditions and website usage shall be governed by and construed under the federal laws of the United Arab Emirates applicable in the Emirates of Abu Dhabi and the laws of the Emirate of Abu Dhabi.

24. Our Contacts

Kindly reach our customer service number at +971 2 245 6800 or email at support@biopostureme.com.